how wal mart treats employees

Why customer is the greatest asset of any business

“Customers can dismiss all of a company ’s top executive down, simply by spending his money somewhere else . ” (Sam Walton, founder of Wal-Mart network ).

Who are your customers? How many of your customers regularly buy the products of the organization where you work? And goes to the competition? The more you know your customers, you can add more value to products or services it sells. Listen to your customers , go to them , communicate with them.

Organizations need customers to survive and people need organizations to perform professionally , so all developers need to know to relate well with customers of the organization.

The ideal is to create lasting relationships with customers , and this responsibility is not only the industry of sales or marketing; the responsibility of the entire organization . The client wants to feel important and be treated well , provided the operator or receptionist to senior management .

Most successful businesses are those that build relationships a win -win with customers, who seek to gain the trust and see what the client to focus , then, seek to satisfy their needs. As this occurs, all seek mutual success.

Polls show that the way employees are treated by their leaders has a direct influence on the form of customer service. So one must be aware that the way it treats its employees an executive can reflect on how they treat customers .

Customers are becoming increasingly demanding and increasingly fierce competition . The fact is that interest in excellence grows every day worldwide , causing organizations to seek quality improvement programs . Are finding that the poor quality of their products and services affect their image and to avoid this , start to invest in improvement programs .

If a problem occurs the least is that customers expect you to solve this problem, when they occur. The organization may not even be perfect, but be careful when something goes wrong.

Generally, when the customer complains is because he wants to continue with the company. In addition, he is a free consultant for any organization. But how do you know what the customer wants and needs ? Only by asking him . Listening to the customer is a fundamental starting point and should be a permanent attitude.

” A customer treated poorly will likely seek refuge in their competitor and retrieve it will cost at least ten times more than simply keep it. ” (Mauro Silveira) .

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